Field Collection Lead - Balikpapan

Are you a natural leader with a passion for driving results and operational excellence? Home Credit is seeking a dynamic and strategic Field Collection Lead to join our team in Balikpapan. In this pivotal role, you will be responsible for overseeing field collection operations, mentoring and developing your team, and ensuring compliance with company policies and regulations. If you are ready to take on this challenge and make a significant impact, we invite you to apply.

At Home Credit, we are committed to providing our customers with convenient and accessible credit solutions. Our field collection team plays a crucial role in achieving this mission by ensuring timely and efficient recovery of overdue loans. In Balikpapan, we are looking for a Field Collection Lead who can drive operational excellence and deliver outstanding results.

As a Field Collection Lead, you will be responsible for managing a team of field collectors, setting performance targets, and providing regular feedback and coaching. You will also be responsible for monitoring and reporting on collection metrics, and ensuring compliance with company policies and regulations. If you are a natural leader with a passion for driving results and operational excellence, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage field collection operations to ensure timely and efficient recovery of overdue loans.
• Develop and implement strategies to improve collection metrics and operational efficiency.
• Mentor and develop a team of field collectors, providing regular feedback and coaching.
• Monitor and report on collection metrics, ensuring compliance with company policies and regulations.
• Collaborate with other departments to ensure smooth and effective operations.
• Ensure compliance with all applicable laws and regulations.
• Participate in training and development programs to enhance skills and knowledge.
• Represent Home Credit at industry events and conferences.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Economics, or a related field.
• Minimum of 5 years of experience in field collection or a related role.
• Strong leadership and management skills, with a proven track record of driving results.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and team members.
• Proficiency in using Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Familiarity with financial regulations and compliance requirements.
• Ability to work effectively in a fast-paced and dynamic environment.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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